Last Updated: 23-06-2025
Welcome to Boost, the innovative car rental platform dedicated to providing a seamless and secure user experience. This Privacy Policy outlines how we collect, use, and protect your personal information.
Boost Company Limited and its subsidiaries (collectively, “Boost”, “we”, or “us”) care about privacy and want you to be familiar with how we collect, use, process, and disclose your personal information. This Privacy Policy describes our privacy practices in connection with our websites and applications that link to this Privacy Policy (collectively, the “Services”) and our offline interactions with you in settings where we post this Privacy Policy.
1. Personal information you give us
Account data. When you register for an account with us, we require certain personal information to open your account, such as your name, email address, and password.
Profile data. We may also ask you to provide additional profile information to use certain features of the Services which may include street addresses, phone numbers, driver’s license number, date of issuance and issuing country and/or state, profile photos, and date of birth.
Vehicle data. We collect information you provide in relation to a vehicle such as vehicle listing details, vehicle identification number (VIN), availability dates, reviews, and uploaded trip photos.
Payment data. If you pay via banking instruments, credit/debit cards, or any digital payment system, we collect your digital payment details, bank account or payment card numbers, and transaction information.
Identity verification data. In some instances, we may collect identity verification information such as a photograph or scanned copy of a driver’s license, passport, national ID card, or payment card, social media account information, driver’s/motor vehicle record, insurance information, or other forms of identification information.
Communications. When you communicate with Boost, including via phone, email, or chat, or use the Services to communicate with other users, we collect information about your communication and any information you choose to provide.
User research and survey data. We collect information you provide when you choose to participate in user research initiatives and/or community surveys. This may include demographic information if you choose to share it with us.
2. Information We Collect
User Information: When you register on Boost, we collect personal information such as your name, email address, and contact details.
Booking Information: To facilitate bookings, we may collect details about your rental preferences, pickup/drop-off locations, and payment information.
Device Information: We may collect information about the devices you use to access our platform, including IP addresses, device type, and browser information.
Usage data. We collect information about your interactions with the Services, such as the pages or other content you view, your log-in history, your searches, bookings you have made, favourites.
Cookies and similar technology. When you access the Services, we (including companies we work with) may place small data files on your computer or other device.
3. Personal information we collect from third-party sources
Third-party services. If you choose to log in to our Services through a third-party site or service (e.g., Apple, Facebook, or Google), the third-party service may send us information such as your registration and profile information from that service. The information we may receive varies by service and is controlled by the relevant service. By associating an account managed by a third party with your Boost account and authorizing Boost to have access to this information, you agree that Boost may collect, store, and use this information in accordance with this Privacy Policy. We are not responsible for how those third parties use and share your information. Please refer to the privacy policies of those third parties to understand how they use and share your personal information.
Third-party in-vehicle devices. If your vehicle, or a vehicle you book through the Services, includes an in-vehicle device or system operated by a third-party service (including vehicle manufacturers) or installed by the car rental company “Host”, that host or service may record information about your use of the car. These devices or systems may monitor the car's condition, performance and operation, track fuel consumption, distance traveled, location, and other information. The host and/or third-party service will be solely responsible for its use of such information but may disclose such information to Boost, which we will use in accordance with this Privacy Policy.
Background check services. To the extent permitted by applicable laws, Boost may collect background information about you from public records, background check providers, or other screening services, including credit reports, police records and information about criminal convictions or from sex offender registries. We may use your information, including your full name and date of birth, to obtain such reports.
Other sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data, fraud detection information, or data from credit bureaus and other third-party data providers.
We may combine the information about you that we receive from third-party sources with other information we have about you.
4. How We Use Your Information
Service Provision: Boost uses collected information to provide and improve our services, including processing bookings and ensuring a personalized experience.
Communication: We may use your contact information to send important updates, promotions, and relevant communications.
Analytics: We analyze user behavior to improve our platform, troubleshoot issues, and enhance user experience.
5. Information Sharing
Rental Agencies: To fulfill your reservations.
Third-Party Services: For service support like payments, analytics, support, and hosting.
Direct marketing: We may send promotional emails and texts with opt-out options.
Interest-based advertising: We work with ad partners to serve personalized ads based on usage.
For security and safety
Identity verification, fraud detection, dispute resolution, and legal compliance.
Sharing between hosts and guests
To facilitate communication, identity verification, and vehicle location sharing.
Service providers
Like insurers, payment processors, roadside recovery, analytics firms.
Professional advisors
Legal, auditing, and consulting services may access your data if necessary.
Business transfers
Data may be transferred in case of mergers, acquisitions, or bankruptcy.
Legal requests
Authorities may request disclosure to comply with law or for safety.
6. Security
Boost employs reasonable technical and organizational measures to safeguard data but cannot guarantee complete security.
Minors
Boost does not knowingly collect data from individuals under 18. Guardians may request deletion.
Third-party privacy practices
We are not responsible for data handling by external sites or services.
7. Your Choices
You have the right to access, correct, or delete your personal information. You can manage your communication preferences in your account settings.
Opting out of marketing communications
Requesting Account Deletion
8. Cookies
We may use cookies to enhance your experience on our platform. You can manage cookie preferences through your browser or phone settings.
9. Changes to this Privacy Policy
Boost Company Limited reserves the right to update this Privacy Policy periodically. We will notify users of any significant changes.
10. Contact
If you have any questions or concerns about this Privacy Policy, please contact us at connect@boostco.net
By using www.boostco.net and its services, you agree to the terms outlined in this Privacy Policy.